Why does the Veritas Web Server report it is is not running after upgrade of CommandCentral Storage to version 5.2 RU1?

Article:TECH164631  |  Created: 2011-07-14  |  Updated: 2011-07-14  |  Article URL http://www.symantec.com/docs/TECH164631
Article Type
Technical Solution


Environment

Issue



The Upgrade process for CommandCentral Storage (CCS) 5.2RU1 does not correctly distribute the updated file "vxccs" on unix platforms. Due to a change in the webserver component in the RU (Release Update) version which can only be applied to the CCS5.2 version the mismatched files will misreport the removed component as not started.


Error



After upgrading to CCS5.2RU1, the command /etc/init.d/vxccs reports the incorrect status :-

!!!Veritas CommandCentral Storage Web Engine is not RUNNING!!!


Environment



Unix platforms where CCS5.2 was upgraded to CCS5.2RU1


Cause



Before the upgrade under version CCS 5.2

# ls -l /etc/init.d/vxccs

-rwxr-xr-x   1 root     root       42964 Jun  6 13:33 /etc/init.d/vxccs

# ls -l /opt/VRTSccs/VRTSccsts/bin/vxccs

-rwxr-xr-x   1 root     bin        42964 Mar  2  2010 /opt/VRTSccs/VRTSccsts/bin/vxccs

 
After the upgrade to  version CCS 5.2RU1

# ls -l /etc/init.d/vxccs

-rwxr-xr-x   1 root     root       42964 Feb  9 14:39 /etc/init.d/vxccs

# ls -l /opt/VRTSccs/VRTSccsts/bin/vxccs

-rwxr-xr-x   1 root     bin        44672 Jan 21 11:36 /opt/VRTSccs/VRTSccsts/bin/vxccs

 

During the upgrade modifications /opt/VRTSccs/VRTSccsts/bin/vxccs was updated but the change was not propagated to /etc/init.d/


Solution



With a user containing the proper permissions, preferably root, copy the updated file to the /etc/init.d location

 # cp /opt/VRTSccs/VRTSccsts/bin/vxccs  /etc/init.d

Verify the permissions and owner / group are as listed above or change them to reflect the original.


Supplemental Materials

SourceETrack
Value2434705
Description
The vxccs command (under /opt/VRTSccs/VRTSccsts/bin)
has been modified in CCS 5.2RU1 but the change was not made to the copy of the
file located at /etc/init.d


Article URL http://www.symantec.com/docs/TECH164631


Terms of use for this information are found in Legal Notices