Backup Exec 2010 R3 revision 5204 Hotfix 164659

Article:TECH164659

Created: 2011-07-14

Updated: 2011-12-29

Article URL http://www.symantec.com/docs/TECH164659

Article Type
Technical Solution

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Problem

Backup Exec 2010 R3 revision 5204 Hotfix 164659

Solution

Summary
This hotfix contains a recommended fix for the Backup Exec Exchange and Sharepoint Agents.

Affected versions
Backup Exec 2010 revision 5204 32bit Media Servers
Backup Exec 2010 revision 5204 x64bit Media Servers
Backup Exec 2010 revision 5204 32bit Agent for Windows Servers
Backup Exec 2010 revision 5204 64bit Agent for Windows Servers

Prerequisites
- Administrative privileges are required to install this hotfix.
- Before installing this hotfix, Service Pack 1 must be installed. Service Pack 1 can be obtained here: http://www.symantec.com/docs/TECH168343

Issue(s) resolved
SPSV3 - set copy of Sharepoint content DB from disk to tape hangs at 'updating catalogs'
SPS: v-79-57344-794 Error unable to query the team data base meta-data: SPSWrapper exception. SPS: Cannot add Server Farm with web server configured as FQDN within SharePoint
MOSS:(GRT) Restoring folders or sub folders under Document Library, MOSS 2007 does not restore the “Modified By” value as the original.
SPS3: Snapshot backup of SharePoint data with GRT fails with 'Access is denied'
SPSV4: During Sharepoint Foundation 2010 backup search crawl is paused and not resumed
SPSV3: Successful list restore results in list items missing or list inaccessible.
Exch GRT: Backup Jobs to a backups to a deduplication folder may fail with: Recovery FAILED - ERROR::RC = -586 - <n/a>
VFF Open Failure. This can be caused by low memory or disk resources. (Timed out when waiting for thread shutdown)
EXCH: VFF Failure during backups (low memory or disk resources) Error on Virt thread start up.
AVVI: App GRT backup fails with Insufficient system resources exist to complete the requested service.
EXCH: GRT backup fails randomly on different storage groups with the error "'-543 The required log files for recovery are missing. '"
Exch: GRT incremental backup to Netgear NAS fails intermittently with -528 error.
EXCH: Error: MAPI failed to enumerate the messages. When browsing public folder database restore selections.
EXCH: Incremental Backup of Exchange 2010 DAG fails with -1022 There is a disk IO Error using BE 2010 R3
EXCH: beremote crashes during restore of public folders
EXCH: Backup selection detects incomplete database name resulting in job failure.
EXCH:GRT enabled backup of Exchange fails with error -586 (even after applying Hotfix 143746) PDDE: After upgrade to BE 2010 R3, Vxgather hangs on Gathering PDDE Logs for several hours. Core: VXgather does not collect new EVENTS location from the deduplication storage folder in BE 2010 R3.
Core: VXgather missing HKLM\Software\Symantec in the "Base logs > BEDiag > Interesting Registry Selections"
Core: VXgather not configured to collect PDVFS logs after upgrade to BE 2010 R3
Core: VXgather: Add new option to collect .crt files from the Data Path
EXCH : Exchange 2010 GRT enabled duplicate from tape to tape fails with error: 0x20000412 S_TF_NEED_NEW_BUFFER
EV: beremote crashes on Enterprise Vault system with large number of volumes when EV agent logging is set to maximum
AVVI : GRT enabled backup of VMware agent causes remote agent crash with VirtApi+feb5."Final error: 0xe000ff18 - A communications failure has occurred with a Virtual Machine resource."
AVVI: App GRT backup fails with Insufficient system resources exist to complete the requested service. (even after applying Hotfix 147674)

Installation Guide
This installation guide contains general information for installing Backup Exec product updates as well as special instructions for configurations including CPS, Agent for Windows Servers, Remote Agent for Linux/Unix/Macintosh Servers (RALUS/RAMS), Clustered Backup Exec, Shared Storage (SSO) installations, Central Admin Servers (CASO) installations, and SAP/R3 Oracle Agents.
http://www.symantec.com/docs/TECH58186

Uninstalling this hotfix
This hotfix can be uninstalled. For steps on how to uninstall a Backup Exec hotfix, refer to this technote http://www.symantec.com/docs/TECH58187

File Information
The date and times listed below are in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Backup Exec 64bit Media Servers
Under "C:\Program Files\Symantec\Backup Exec\" (By default)

File Name	Version	Size	Date	Time
bedssps2.dll	13.0.5204.116	2,497,392	10/10/2011	21:08:40
bedssps3.dll	13.0.5204.116	2,448,752	10/10/2011	21:08:36
SPSManagedWrapperHelper.dll	12.0.282.116	185,712	9/23/2011	12:35:38
SPSManagedWrapperHelper4.dll	12.0.282.116	296,304	9/23/2011	12:35:38
SPSWrapperV3.exe	12.0.282.116	174,448	9/23/2011	12:35:50
SPSWrapperV4.exe	12.0.282.116	178,544	9/23/2011	12:35:50
Agents\RAWS32\Updates\RAWS325204RHF164659.msp		24,282,112	10/19/2011	18:50:30
Agents\RAWSX64\Updates\RAWSx645204RHF164659.msp		37,763,072	10/19/2011	18:59:44
Agents\SAP32\Updates\sapr3325204RHF164659.msp		11,073,536	10/20/2011	3:26:30
Agents\SAPX64\Updates\SAPR3x645204RHF164659.msp		16,799,232	10/19/2011	19:04:30
x86\bedscomn.dll	13.0.5204.116	438,640	10/10/2011	21:18:42
x86\EDBProv.dll	13.0.5204.116	598,384	10/10/2011	21:18:22
x86\VirtApi.dll	2.0.77.0	161,400	8/24/2011	15:42:48
bedsadgran.dll	13.0.5204.116	1,671,024	10/10/2011	21:08:48
bedscomn.dll	13.0.5204.116	621,424	10/10/2011	21:08:24
bedsmbox.dll	13.0.5204.116	778,096	10/10/2011	21:08:10
edbprov.dll	13.0.5204.116	967,536	10/10/2011	21:08:12
VirtApi.dll	2.0.77.0	195,704	8/24/2011	15:41:40
VirtFile.inf		3,107	8/24/2011	15:41:44
VirtFile.sys	2.0.77.0	113,784	8/24/2011	15:41:42
bediag.exe	13.0.5204.116	2,549,616	10/10/2011	21:12:08
bedsev.dll	13.0.5204.116	1,348,464	10/10/2011	21:08:52
bedsxese.dll	13.0.5204.116	920,944	10/10/2011	21:08:06
bengine.exe	13.0.5204.116	11,074,416	10/10/2011	21:10:00
vxgather.exe	1.0.57.116	1,473,904	9/23/2011	14:21:00
VxGather.xml		46,091	9/23/2011	13:46:38
idr\disk4\bedrwiz.ini		3,077	10/10/2011	15:46:06
ReadMe_ch.html		130,979	10/10/2011	15:50:14
ReadMe_de.html		155,647	10/10/2011	15:50:16
ReadMe_en.html		140,200	10/10/2011	15:50:18
ReadMe_es.html		158,972	10/10/2011	15:50:18
ReadMe_fr.html		165,151	10/10/2011	15:50:20
ReadMe_it.html		153,606	10/10/2011	15:50:20
ReadMe_jp.html		271,929	10/10/2011	15:50:22
ReadMe_ko.html		226,843	10/10/2011	15:50:24
readme_pt.html		160,132	10/10/2011	15:50:26
readme_ru.html		422,818	10/10/2011	15:50:28
ReadMe_zh.html		195,254	10/10/2011	15:50:14

Backup Exec 32bit Media Servers
Under "C:\Program Files\Symantec\Backup Exec\" (By default)

File Name	Version	Size	Date	Time
bedssps2.dll	13.0.5204.116	1,473,392	10/10/2011	21:18:50
bedssps3.dll	13.0.5204.116	1,430,384	10/10/2011	21:18:52
SPSManagedWrapperHelper.dll	12.0.282.116	185,712	9/23/2011	12:36:02
SPSWrapperV3.exe	12.0.282.116	169,840	9/23/2011	12:36:12
Agents\RAWS32\Updates\RAWS325204RHF164659.msp		24,282,112	10/19/2011	18:50:30
Agents\RAWSX64\Updates\RAWSx645204RHF164659.msp		37,763,072	10/19/2011	18:59:44
Agents\SAP32\Updates\sapr3325204RHF164659.msp		11,073,536	10/20/2011	3:26:30
Agents\SAPX64\Updates\SAPR3x645204RHF164659.msp		16,799,232	10/19/2011	19:04:30
bedsadgran.dll	13.0.5204.116	1,119,088	10/10/2011	21:19:04
bedscomn.dll	13.0.5204.116	438,640	10/10/2011	21:18:42
BEDSMBox.dll	13.0.5204.116	572,272	10/10/2011	21:18:22
EDBProv.dll	13.0.5204.116	598,384	10/10/2011	21:18:22
VirtApi.dll	2.0.77.0	161,400	8/24/2011	15:42:48
VirtFile.inf		3,099	8/24/2011	15:42:52
VirtFile.sys	2.0.77.0	124,536	8/24/2011	15:42:50
bediag.exe	13.0.5204.116	1,655,152	10/10/2011	21:22:54
bedsev.dll	13.0.5204.116	932,208	10/10/2011	21:19:12
bedsxese.dll	13.0.5204.116	750,448	10/10/2011	21:18:20
bengine.exe	13.0.5204.116	6,712,688	10/10/2011	21:20:10
VxGather.exe	1.0.57.116	802,160	9/23/2011	14:21:12
VxGather.xml		46,091	9/23/2011	13:46:38
idr\disk4\bedrwiz.ini		3,077	10/10/2011	15:45:16
ReadMe_ch.html		130,979	10/10/2011	15:50:14
ReadMe_de.html		155,647	10/10/2011	15:50:16
ReadMe_en.html		140,200	10/10/2011	15:50:18
ReadMe_es.html		158,972	10/10/2011	15:50:18
ReadMe_fr.html		165,151	10/10/2011	15:50:20
ReadMe_it.html		153,606	10/10/2011	15:50:20
ReadMe_jp.html		271,929	10/10/2011	15:50:22
ReadMe_ko.html		226,843	10/10/2011	15:50:24
readme_pt.html		160,132	10/10/2011	15:50:24
readme_ru.html		422,818	10/10/2011	15:50:26
ReadMe_zh.html		195,254	10/10/2011	15:50:12

Backup Exec x64bit Agent for Windows Servers
Under "C:\Program Files\Symantec\Backup Exec\RAWS" (By default)

File Name	Version	Size	Date	Time
\raws\bedssps2.dll	13.0.5204.116	2,497,392	10/11/2011	0:08:40
\raws\bedssps3.dll	13.0.5204.116	2,448,752	10/11/2011	0:08:36
\raws\SPSManagedWrapperHelper.dll	12.0.282.116	185,712	9/23/2011	15:35:38
\raws\SPSManagedWrapperHelper4.dll	12.0.282.116	296,304	9/23/2011	15:35:38
\raws\SPSWrapperV3.exe	12.0.282.116	174,448	9/23/2011	15:35:50
\raws\SPSWrapperV4.exe	12.0.282.116	178,544	9/23/2011	15:35:50
\raws\bedsadgran.dll	13.0.5204.116	1,671,024	10/11/2011	0:08:48
\raws\bedscomn.dll	13.0.5204.116	621,424	10/11/2011	0:08:24
\raws\bedsmbox.dll	13.0.5204.116	778,096	10/11/2011	0:08:10
\raws\edbprov.dll	13.0.5204.116	967,536	10/11/2011	0:08:12
\raws\VirtApi.dll	2.0.77.0	195,704	8/24/2011	18:41:40
\raws\VirtFile.inf		3,107	8/24/2011	18:41:44
\raws\VirtFile.sys	2.0.77.0	113,784	8/24/2011	18:41:42
\raws\x86\bedscomn.dll	13.0.5204.116	438,640	10/11/2011	0:18:42
\raws\x86\EDBProv.dll	13.0.5204.116	598,384	10/11/2011	0:18:22
\raws\x86\VirtApi.dll	2.0.77.0	161,400	8/24/2011	18:42:48
\raws\bediag.exe	13.0.5204.116	2,549,616	10/11/2011	0:12:08
\raws\bedsev.dll	13.0.5204.116	1,348,464	10/11/2011	0:08:52
\raws\bedsxese.dll	13.0.5204.116	920,944	10/11/2011	0:08:06
\raws\vxgather.exe	1.0.57.116	1,473,904	9/23/2011	17:21:00
\raws\VxGather.xml		46,091	9/23/2011	16:46:38

Backup Exec 32bit Agent for Windows Servers
Under "C:\Program Files\Symantec\Backup Exec\RAWS" (By default)

File Version	Version	Size	Date	Time
\raws\bedssps2.dll	13.0.5204.116	1,473,392	10/11/2011	0:18:50
\raws\bedssps3.dll	13.0.5204.116	1,430,384	10/11/2011	0:18:52
\raws\SPSManagedWrapperHelper.dll	12.0.282.116	185,712	9/23/2011	15:36:02
\raws\SPSWrapperV3.exe	12.0.282.116	169,840	9/23/2011	15:36:12
\raws\bedsadgran.dll	13.0.5204.116	1,119,088	10/11/2011	0:19:04
\raws\bedscomn.dll	13.0.5204.116	438,640	10/11/2011	0:18:42
\raws\BEDSMBox.dll	13.0.5204.116	572,272	10/11/2011	0:18:22
\raws\EDBProv.dll	13.0.5204.116	598,384	10/11/2011	0:18:22
\raws\VirtApi.dll	2.0.77.0	161,400	8/24/2011	18:42:48
\raws\VirtFile.inf		3,099	8/24/2011	18:42:52
\raws\VirtFile.sys	2.0.77.0	124,536	8/24/2011	18:42:50
\raws\bediag.exe	13.0.5204.116	1,655,152	10/11/2011	0:22:54
\raws\bedsev.dll	13.0.5204.116	932,208	10/11/2011	0:19:12
\raws\bedsxese.dll	13.0.5204.116	750,448	10/11/2011	0:18:20
\raws\VxGather.exe	1.0.57.116	802,160	9/23/2011	17:21:12
\raws\VxGather.xml		46,091	9/23/2011	16:46:38