Drivers are in a hidden, system, read-only folder

Article:TECH164686  |  Created: 2011-07-14  |  Updated: 2011-08-22  |  Article URL http://www.symantec.com/docs/TECH164686
Article Type
Technical Solution


Subject

Issue



During a system recovery using SSR (Symantec System Recovery), when browsing to add a driver, some folders are hidden or system folders and thus not shown.


Environment



This occurs when using a USB thumb drive boot disk created with Symantec System Recovery (SSR) 2011.


Cause



System and hidden files and folders cannot be shown in this view.


Solution



In the Windows Pre-Environment (WinPE) operating system (OS) that loads when booted into the bootable USB drive, select Analyze, then "Open Command Shell Window .

In the command prompt, type the following, followed by pressing the "Enter" key (enter the following):

diskpart                  
 

This begins the Disk Operating System (DOS) disk partitioning program (diskpart).
In diskpart, enter the following to list the volumes:

list vol
 

Note which drive letter corresponds to the bootable thumb drive (represented here as "X").
Now exit diskpart, by entering this:

exit

Still in the command-prompt window, type the following, to change the file and folder attributes:

attrib -s -h E:* /s /d

Wait briefly while the command completes the change.

Explore Windows or Browse the system (in the Load a Driver section) to verify that the *.ini driver files are now accessible.




Article URL http://www.symantec.com/docs/TECH164686


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