KNOWN ISSUE: Software Components that are moved to Unmanaged Software re-appear in Newly Discovered Software after the Nightly task runs.

Article:TECH164736  |  Created: 2011-07-15  |  Updated: 2011-10-06  |  Article URL http://www.symantec.com/docs/TECH164736
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Article Type
Technical Solution


Issue



This issue happens when Software Components are moved to Unmanaged Software.  NOT when Software Products are moved to Unmanaged Software.

1. Software Components that you change to products first, then move to Unmanaged, stay in Unmanaged.  (Choose Manage | Software | select a component | Manage this software | OK | Manage | Software Catalog | select the new product and move it to the Unmanaged software list | Close | Run Nightly schedule to associate software components to Software products task | Check the Unmanaged list again and notice that the software product is still there)

2. However, those components that you just quickly move to Unmanaged software, re-appear in Newly Discovered Software after running the Nightly Task.  (Choose Manage | Software | select a component | Move to the Unmanaged software list |
Run Nightly schedule to associate software components to Software products task | Check the Unmanaged list and notice that the component is not there, but has moved back to the Newly Discovered Software list)


Environment



ITMS 7.1 SP1


Cause



Defect.


Solution



This issue is addressed with the release of Inventory Solution 7.1 SP1 HF2, and can be obtained by running the Symantec Installation Manager.

If you cannot upgrade immediately, to avoid this issue please disable the following Replication Rule:

Metering Files Properties data class.


Supplemental Materials

SourceETrack
Value2433981


Article URL http://www.symantec.com/docs/TECH164736


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