Error: "Your current security settings do not allow this file to be downloaded" when attempting to install Silverlight after clicking on the Manage Tasks tab in Backup Exec / Symantec System Recovery Management Solution

Article:TECH164780  |  Created: 2011-07-15  |  Updated: 2011-07-15  |  Article URL http://www.symantec.com/docs/TECH164780
Article Type
Technical Solution


Issue



When attempting to install Silverlight after clicking on the Manage Tasks tab in Backup Exec / Symantec System Recovery Management Solution generates the error listed below.


Error



Error: "Your current security settings do not allow this file to be downloaded"


Environment



Windows based.


Cause



Internet Explorer internet security options has been set to a level preventing the download.


Solution



To install Microsoft SilverLight be sure Internet Explorer versions 7.x and 8.x has, 'View page in compatibility mode,' and proceed with the following steps:

1. Go to TOOLS | Internet options | Security.

2. Click the Custom level button.

3. Under the section, 'Downloads,' enable, 'File download.'

4. Click OK

5. Click Apply and OK on the previous window.

6. Re-attempt the download of Silverlight.

 

 

 

 




Article URL http://www.symantec.com/docs/TECH164780


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