NetBackup Exit Status Code 69 : Invalid filelist specification with ALL_LOCAL_DRIVES directive. In Addition, vssadmin list writers does not return any data when executed from command line.

Article:TECH164829  |  Created: 2011-07-18  |  Updated: 2011-09-30  |  Article URL http://www.symantec.com/docs/TECH164829
Article Type
Technical Solution



Issue



NetBackup Exit Status Code 69 : Invalid filelist specification with ALL_LOCAL_DRIVES directive. In Addition, vssadmin list writers does not return any data when executed from command line.


Error



NetBackup Job Exits with Status 69 - invalid filelist specification; The file list received from the server had invalid entries

Using VSSADMIN LIST WRITERS from command line returns no data at all... Writer information missing.

Wndows Event Log shows the following :

Event Type: Error Event
Source: VSS Event
Category: None
Event ID: 12302
Date: 03.26.2011
Time: 09:44:44
User: N/A
Computer: client_host_xyz
Description: Volume Shadow Copy Service error: An internal inconsistency was detected in trying to contact shadow copy service writers. Please check to see that the Event Service and Volume Shadow Copy Service are operating properly.


Environment



Microsoft Windows 2003

NetBackup 7.0.1

NetBackup 7.1


Cause



This issue can occur because the VSS system files are not registered properly.


Solution



Discovered Microsoft KB Article:

Various issues may occur on a Windows Server 2003-based computer that is running the Volume Shadow Copy Service

http://support.microsoft.com/kb/940184

The Article Includes an executable to resolve the issue or the following steps can be executed manually:

  1. Click Start, click Run, type Regedit, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EventSystem\{26c409cc-ae86-11d1-b616-00805fc79216}\Subscriptions
  3. On the Edit menu, click Delete, and then click Yes to confirm that you want to delete the subkey.
  4. Exit Registry Editor.
  5. Click Start, click Run, type services.msc, and then click OK.
  6. Right-click the following services one at a time. For each service, click Restart:
    • COM+ Event System
    • COM+ System Application
    • Microsoft Software Shadow Copy Provider
    • Volume Shadow Copy
  7. Now register the associated DLLs
  8. Click Start, click Run, type cmd, and then click OK.
  9. Type the following commands at a command prompt. Press ENTER after you type each command.
  10. cd /d %windir%\system32
  11. Net stop vss
  12. Net stop swprv
  13. regsvr32 ole32.dll
  14. regsvr32 oleaut32.dll
  15. regsvr32 vss_ps.dll
  16. vssvc /register
  17. regsvr32 /i swprv.dll
  18. regsvr32 /i eventcls.dll
  19. regsvr32 es.dll
  20. regsvr32 stdprov.dll
  21. regsvr32 vssui.dll
  22. regsvr32 msxml.dll
  23. regsvr32 msxml3.dll
  24. regsvr32 msxml4.dll

Note: The last commands may not run successfully if you do not have any of the listed dll's on your system.

Check the Status of VSSADMIN  LIST  WRITERS  and then test a backup operation of the client system.




Article URL http://www.symantec.com/docs/TECH164829


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