Enterprise Vault (EV) Outlook Add-in may cause a slow response in Outlook when deleting an email

Article:TECH164944  |  Created: 2011-07-19  |  Updated: 2014-12-18  |  Article URL http://www.symantec.com/docs/TECH164944
Article Type
Technical Solution


In rare occasions a non-Enterprise Vault (EV) enabled user with the configuration listed below, that performs a delete of a non-archived item, may encounter a 1-2 second delay per item.  A non-EV enabled user who has 3-4 delegate mailboxes may have a delay of up to 15 seconds.
  1. The mailbox is not EV Enabled
  2. Has an additional mailbox added to the mailbox profile
  3. The workstation has the EV 9 Client Outlook Add-in (see applicable versions list) 


Outlook 2003



Coordinate EV client deployment with EV mailbox enablement with Provisioning group.
Option 1)Pre-deploy the EV add-ins in conjunction with the mailboxes being enabled for  EV.
Option 2)Enable the mailboxes for archiving, but suspend the mailbox archiving prior to deploying the EV add-ins (HOWTO53227).



This issue has been addressed as part of the following release:

Enterprise Vault 9.0.3 - Release Details

Enterprise Vault 10.0.1 - Release Details

Supplemental Materials


Outlook item delete is delayed when a mailbox is not EV Enabled and have additional mailbox added to the mailbox profile on the workstation with EV9 SP1+ installed.

Article URL http://www.symantec.com/docs/TECH164944

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