Error "No connection to SMC Service" popup in system tray when mouse is hovering over the shield.

Article:TECH164993  |  Created: 2011-07-19  |  Updated: 2012-07-28  |  Article URL http://www.symantec.com/docs/TECH164993
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Technical Solution

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Problem



Services will not stay started


Error



  • Error "No connection to SMC Service" popup in system tray when mouse is hovering over the shield

  • SMC service will not stay started
  • Error in application log "sonar generated error code 1

 


Cause



Broken install


Solution



  1. Run Cleanwipe Utility version 12.1
  2. Reinstall Symantec Endpoint Protection 12.1 client
  3. Reboot

 

 


Article URL http://www.symantec.com/docs/TECH164993


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