Granular Recovery Technology (GRT) based restore of an Exchange 2010 mailbox fails with the error "The Exchange server was not found"

Article:TECH164995  |  Created: 2011-07-19  |  Updated: 2013-11-20  |  Article URL http://www.symantec.com/docs/TECH164995
Article Type
Technical Solution


Issue



Granular Recovery Technology (GRT) based restore of an Exchange 2010 mailbox fails with the error "The Exchange server was not found"


Error



Backup Exec attempted to restore an Exchange database according to the job settings. The Exchange server was not found.

Cause



This issue can come up if the 'Backup Exec Remote agent for Windows Systems' service on the Exchange server is not running under Local System Account.

 


Solution



On the Exchange Server(s):

  1. Start - Run - Services.msc
  2. Locate 'Backup Exec Remote Agent for Windows Systems' service
  3. Right click the service and select Properties
  4. Choose the Log On tab
  5. Choose Local System for the log on account
  6. Click Apply and select OK

Supplemental Materials

SourceError Code
Value0xe0000382
Description

Final error: 0xe0000382 - Backup Exec attempted to restore an Exchange database according to the job settings. The Exchange server was not found


SourceUMI
ValueV-79-57344-898
Description

Backup Exec attempted to restore an Exchange database according to the job settings. The Exchange server was not found.




Article URL http://www.symantec.com/docs/TECH164995


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