Backup of virtual machine templates with Application GRT enabled cause the Backup Exec Remote Agent service to crash

Article:TECH165056  |  Created: 2011-07-20  |  Updated: 2012-04-30  |  Article URL http://www.symantec.com/docs/TECH165056
Article Type
Technical Solution


Issue



When attempting to backup Virtual Machine Templates with Application Granular Recovery Technology (GRT) enabled, but File Level GRT is disabled the Backup Exec Remote Agent service will fail on the Backup Exec Media Server.


Error



Application Log Error:
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Description: Faulting application beremote.exe, version 13.0.5204.0, faulting module bedscomn.dll, version 13.0.5204.107, fault address 0x00015a69.


Solution



This issue has been resolved in Backup Exec 2010 R3 Service Pack 2

http://www.symantec.com/docs/TECH178798


Supplemental Materials

SourceETrack
Value2441288
Description

AVVI: beremote crashes during a backup of VM Templates when File Level GRT is disabled and App GRT is enabled


SourceUMI
ValueV-79-57344-65304
Description

The Virtual Machine resource is not responding. Backup set canceled.




Article URL http://www.symantec.com/docs/TECH165056


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