Why is Oracle ASM (Automatic Storage Management) discovery incomplete missing diskgroup or other data within the CommandCentral Storage (CCS) GUI Console

Article:TECH165088  |  Created: 2011-07-20  |  Updated: 2011-08-15  |  Article URL http://www.symantec.com/docs/TECH165088
Article Type
Technical Solution


Environment

Issue



Diskgroups are not displayed under the storage tab on the page

  Managing Summary Managing Summary  »   Oracle Instances Oracle Instances  »   dbeng01 instance_name  

when reviewing the clustered storage assigned to the ASM for Oracle or Oracle RAC (Real Application Clusters).


Error



ASM storage values are not present in the GUI


Environment



CCS5.2 or higher

Solaris

linux (RedHat, Suse)

AIX

HPUX

Windows

AIX

Veritas Oracle for RAC editions


Cause



The perl script getasm.pl uses created files to capture the directory locations for calling HAL bin and the output directory for data from the  explorer and permissions were causing it to fail. The scripts used to collect this information is executed as the 'oracle' user.  The script and output file reside in the HAL directory which only has write permission for the 'root' user. Changes to the folder permissions and a new script need to be added to the code
 


Solution



A hotfix has been created which is designed to:
Perform ASM discovery without creating temporary files. This allows the discovery to work fine in a root only VRTShal/bin folder.

Download and Apply the HotFix (VRTSccs-F520002417112) on the 5.2 Managed hosts.

Follow the OS specific instructions.

Unix: Patch Download

Windows: Patch  Download

 


Supplemental Materials

SourceETrack
Value 2422466
Description

CCS gui does not display diskgroup for Oracle ASM


SourceETrack
Value2417112
Description
Perform ASM discovery without creating temporary files. This allows the discovery to work fine in a root only VRTShal/bin folder.

Sets xfs as supported Linux file system discovery in FSExplorer configuration file 


Article URL http://www.symantec.com/docs/TECH165088


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