Exchange server cannot be contacted:Cannot access exchange mailboxes

Article:TECH165181  |  Created: 2011-07-21  |  Updated: 2012-07-28  |  Article URL http://www.symantec.com/docs/TECH165181
Article Type
Technical Solution


Environment

Issue



Unable to run Mailbox Properties queries returning 0 records.


Error



   1|    1508|bvjobprocess|   MoveMailboxUtil.cpp|  429| 3/17/2011 13:48:39:486|ERROR : hr:0x80004005
   2|    1508|bvjobprocess|   MoveMailboxUtil.cpp|  429| 3/17/2011 13:48:39:486|ERROR : Unspecified error

   3|    1508|bvjobprocess|        MAPIThread.cpp|  596| 3/17/2011 13:48:39:486|ERROR : hr:0x80040111
   4|    1508|bvjobprocess|        MAPIThread.cpp|  596| 3/17/2011 13:48:39:486|ERROR : ClassFactory cannot supply requested class

   5|    1578|bvjobprocess|MailboxSummaryScopeCur|   68| 3/17/2011 13:48:39:486|ERROR : m_mtInfernalMAPIThread.LogonToMAPI failed
   6|    1578|bvjobprocess|MailboxSummaryScopeCur|   69| 3/17/2011 13:48:39:486|ERROR : hr:0x80040111
   7|    1578|bvjobprocess|MailboxSummaryScopeCur|   69| 3/17/2011 13:48:39:486|ERROR : ClassFactory cannot supply requested class


Environment



CCS10.5 Data Collection with Exchange Snapin with 2011-1 update is installed on Windows Server 2008 R2 64 Enterprise Edition. Exchange 2007 Server is installed on Windows Server 2008 Server SP2.


Cause



On the Information Server Exchange 2007 was installed and Outlook 2007 as well and bv-control for Microsoft Exchange was unable to make mapi connections to exchange server.


Solution



Uninstall the Outlook 2007 client and install Outlook 2003 SP3 with KB 948073 installed.





Article URL http://www.symantec.com/docs/TECH165181


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