Enterprise Vault (EV) Reports not working after upgrading
| Article:TECH165208 | | | Created: 2011-07-21 | | | Updated: 2013-06-10 | | | Article URL http://www.symantec.com/docs/TECH165208 |
Problem
After upgrading to EV9, EV9.0.1, EV9.0.2 or 10.0 the following EV reports no longer function:
- Vault Store Usage Summary
- Mailbox Archiving Status
Error
Mailbox Archiving Status displays the error: An error has occurred during report processing. (rsProcessingAborted)

Vault Store Usage Summary displays - "There is no data available to display"

Cause
Running a DTRACE of the W3WP process on the reporting server will give the following information for each EV Vault Store:
(w3wp) <5828> EV-H {ARCHIVESUMMARYREPORTDATAREGION.EN_US} Failed to get vault store information
(w3wp) <5828> EV-H {ARCHIVESUMMARYREPORTDATAREGION.EN_US} Exception: The SELECT permission was denied on the object 'view_WatchFile2', database 'DBNAME', schema 'dbo'. Info: Diag:Num:229 State:5 Sev:14 Svr:SQLSERVERNAME Proc: Line:1 Type:System.Data.SqlClient.SqlException ST: at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)| at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)| at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)| at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)| at System.Data.SqlClient.SqlDataReader.ConsumeMetaData()| at System.Data.SqlClient.SqlDataReader.get_MetaData()| at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)| at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)| at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)| at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)| at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)| at System.Data.SqlClient.SqlCommand.ExecuteDbDataReader(CommandBehavior behavior)| at System.Data.Common.DbCommand.System.Data.IDbCommand.ExecuteReader(CommandBehavior behavior)| at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable[] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)| at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)| at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet)| at Symantec.EnterpriseVault.Reports.EVReports.ArchiveSummaryReportDataRegion.GetVaultStoreInfo(String sqlServer, String databaseName)
(w3wp) <5828> EV-M {ARCHIVESUMMARYREPORTDATAREGION.EN_US} Leaving ArchiveSummaryReportDataRegion::GetVaultStoreInfo
(w3wp) <5828> EV-H {ARCHIVESUMMARYREPORTDATAREGION.EN_US} Exception: Cannot find table 0. Info: Diag: Type:System.IndexOutOfRangeException ST: at System.Data.DataTableCollection.get_Item(Int32 index)| at Symantec.EnterpriseVault.Reports.EVReports.ArchiveSummaryReportDataRegion.GetDataSet(String connectionString, ArrayList parameterCollection)
(w3wp) <5828> EV-H {ARCHIVESUMMARYREPORTDATAREGION.EN_US} vaultStoreDS does not contain any row. Continue with next VaultStores entry
Solution
This issue has been addressed as part of the following release:
Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782
Enterprise Vault 10.0.1 - Release Details
http://www.symantec.com/docs/TECH147787
Run the following SQL query against every Vault Store database:
GRANT SELECT ON [dbo].[view_WatchFile2] TO [EVReportingRole]
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| Source | ETrack |
| Value | 2423467 |
| Description | Two EV Reports not working after upgrade from EV8 SP4 to EV 9 SP2 |
Article URL http://www.symantec.com/docs/TECH165208
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