SMP Inventory for Unix unable to gather memory informaton from Solaris x86 computers

Article:TECH165348  |  Created: 2011-07-22  |  Updated: 2011-07-22  |  Article URL http://www.symantec.com/docs/TECH165348
Article Type
Technical Solution


Issue



SMP Inventory for Unix unable to gather memory informaton from Solaris x86 computers


Error



Memory information will be missing from reports, resource manager, etc. for certain solaris computers. Debug or Info level logging returns the following information regarding missing FRU ID data:

NOTE 2011-04-20 14:46:56.464     27074            38  INV-Session > Executing script Altiris_HW_PhysicalMemory-Solaris.sh...
NOTE 2011-04-20 14:46:56.465     27074            38  INV-LocalConnection > Executing shell script...
NOTE 2011-04-20 14:46:57.119     27074            38  INV-LocalConnection > Shell script stdout:
START={8ED2D679-E9D2-4142-B082-5A1704C13FEF}
END={8ED2D679-E9D2-4142-B082-5A1704C13FEF}
NOTE 2011-04-20 14:46:57.119     27074            38  INV-LocalConnection > Shell script stderr output: This system does not provide FRU ID data
NOTE 2011-04-20 14:46:57.120     27074            38  INV-Session > data size:1
NOTE 2011-04-20 14:46:57.121     27074            38  INV-Session > Executing post-processor RetrieveLogMessages...
NOTE 2011-04-20 14:46:57.121     27074            38  INV-Session > After post-processor RetrieveLogMessages data size:1
NOTE 2011-04-20 14:46:57.122     27074            38  INV-Session > Executing post-processor FormatToCimXml...
NOTE 2011-04-20 14:46:57.123     27074            38  INV-Session > After post-processor FormatToCimXml data size:23
NOTE 2011-04-20 14:46:57.124     27074            38  INV-Cimom > Save empty class 'Altiris_HW_PhysicalMemory' to cache


 


Environment



Inventory Solution 7.0 and 7.1 for Unix, Linux and Macintosh


Cause



Our current research indicates that this occurs only on x86 computers installed with the Solaris operating system. It does not occur on sparc machines. The FRU (Field Replacable Unit) hardware information is not available with Solaris running on x86 hardware. Research is on-going.


Solution



Alternative methods of gathering memory information is being researched. Custom inventory is a viable alternative until an update is released that resolves this issue.




Article URL http://www.symantec.com/docs/TECH165348


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