KNOWN ISSUE: Services.exe process is deleting the " HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FSLX\Parameters\FSL\Service\OSE" key

Article:TECH165425  |  Created: 2011-07-25  |  Updated: 2011-07-25  |  Article URL http://www.symantec.com/docs/TECH165425
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Environment

Subject

Issue



After importing and activating Microsoft Office 2007 or 2010 component layers on a Windows 7 machine running Symantec Workspace Virtualization (SWV) 6.1 Service Pack (SP) 7 build 1266, the Office Source Engine (OSE) exists and the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FSLX\Parameters\FSL\Service\OSE node has a value of 2.

After rebooting, the OSE service still exists; however, the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FSLX\Parameters\FSL\Service\OSE node now has a value of 0.

Deactivate one component layer, and the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\ose node no longer exists.

Deactivate another component layer, and that layer will now have a registry delete entry in its writable section.

Process monitor showed that the services.exe is deleting these keys.

SWV 6.1.5126 does not have this issue.


Environment



Windows 7 32 bit SP1, SWV 6.4.1266


Cause



A problem was found with SWV's driver service reference count.


Solution



This issue has been addressed in SWV 6.4.1346 which is a Beta version of the next SWV release.


Supplemental Materials

SourceETrack
Value2421907 - Services.exe process is deleting the " HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FSLX\Parameters\FSL\Service\OSE" key


Article URL http://www.symantec.com/docs/TECH165425


Terms of use for this information are found in Legal Notices