KNOWN ISSUE: Services.exe process is deleting the " HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FSLX\Parameters\FSL\Service\OSE" key
| Article:TECH165425 | | | Created: 2011-07-25 | | | Updated: 2011-07-25 | | | Article URL http://www.symantec.com/docs/TECH165425 |
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Problem
After importing and activating Microsoft Office 2007 or 2010 component layers on a Windows 7 machine running Symantec Workspace Virtualization (SWV) 6.1 Service Pack (SP) 7 build 1266, the Office Source Engine (OSE) exists and the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FSLX\Parameters\FSL\Service\OSE node has a value of 2.
After rebooting, the OSE service still exists; however, the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FSLX\Parameters\FSL\Service\OSE node now has a value of 0.
Deactivate one component layer, and the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\ose node no longer exists.
Deactivate another component layer, and that layer will now have a registry delete entry in its writable section.
Process monitor showed that the services.exe is deleting these keys.
SWV 6.1.5126 does not have this issue.
Environment
Windows 7 32 bit SP1, SWV 6.4.1266
Cause
A problem was found with SWV's driver service reference count.
Solution
This issue has been addressed in SWV 6.4.1346 which is a Beta version of the next SWV release.
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| Source | ETrack |
| Value | 2421907 - Services.exe process is deleting the " HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FSLX\Parameters\FSL\Service\OSE" key |
Article URL http://www.symantec.com/docs/TECH165425
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