Hotfix for Symantec Enterprise Vault (EV) File System Archiving (FSA) 9.0.2, Build 1061 - Windows 2008 File Server stops responding when accessing a placeholder

Article:TECH165458  |  Created: 2011-07-25  |  Updated: 2011-07-25  |  Article URL http://www.symantec.com/docs/TECH165458
Article Type
Technical Solution


Environment

Issue



To which version of Symantec Enterprise Vault (tm) can this hotfix be applied?

Enterprise Vault for File System Archiving (Build 1061) agent. 


Solution



What issue does this hotfix resolve?

ETrack 2419967: File Server stop responding when accessing to a placeholder

 


Which files does this Hotfix replace? 

 

    EvPlaceholderService.exe    

    Evmf.sys

 

How to Install this hotfix:

To be performed on the Windows 2008 file server:
 

1. Download the attached file and extract the contents to a folder on the file server. 

 

2. Take a backup of the following files:

 

    EvPlaceholderService.exe located in the EV install folder (default to C:\Program Files (x86)\Enterprise Vault)
    Evmf.sys located at C:\Windows\system32\drivers

 

3. Stop the Enterprise Vault Placeholder Service.

 

4. Go to the command prompt and run the following command.


    fltmc unload evfilter

 

5. Copy the EvPlaceholderService.exe file from the contents of the extracted folder to EV installation folder:  

 

6. Copy the extracted Evmf.sys file to C:\Windows\system32\drivers.

 

7. Go to the command prompt and run the following command:


    fltmc load evfilter

 

8. Start the Enterprise Vault Placeholder Service.

 

How to Uninstall this hotfix:

1. Locate the backup of the original 9.0 SP2 files:

 

    EvPlaceholderService.exe    

    Evmf.sys

 

2. Stop the Enterprise Vault Placeholder Service.

 

3. Go to the command prompt and run the following command:


    fltmc unload evfilter

 

4. Copy the EvPlaceholderService.exe file from the backup location folder to EV installation folder:  

 

5. Copy the Evmf.sys file from the backup location folder to C:\Windows\system32\drivers.

 

6. Go to the command prompt and run the following command:


    fltmc load evfilter

 

7. Start the Enterprise Vault Placeholder Service.

 


Attachments

Hotfix for Etrack 2419967
9.0_SP2_HF_for_Etrack_2419967.zip (285 kBytes)

Supplemental Materials

SourceETrack
Value2419967
Description

File Server stop responding when accessing to a placeholder



Article URL http://www.symantec.com/docs/TECH165458


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