LiveUpdate Error LU1823 LiveUpdate is already running.

Article:TECH165614  |  Created: 2011-07-26  |  Updated: 2012-03-07  |  Article URL http://www.symantec.com/docs/TECH165614
Article Type
Technical Solution


Issue



Live update fails to install updates with the following error: "Error LU1823. LiveUpdate is already running". Process "Luall.exe" is not seen in the task manager.


Error



 LU1823:  LiveUpdate is already running. LiveUpdate can only be run later.


Cause



This can occur when Live Update is running in silent mode or at the session of another user, or if LiveUpdate has terminated recently.


Solution



1. Run the following tool to end Live Update running in background:

 https://www-secure.symantec.com/norton/support/special/sa/frm/result.jsp?

2. Run Live Update again.


Supplemental Materials

SourceError Code
ValueError LU1823
Description

 LiveUpdate is already running.




Article URL http://www.symantec.com/docs/TECH165614


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