Getting the error 'Guardian Edge Hard Disk has discovered an unsupported storage controller. Contact Guardian Edge Technical Support' on a Lenovo T420S Laptop.

Article:TECH165721  |  Created: 2011-07-27  |  Updated: 2011-08-15  |  Article URL http://www.symantec.com/docs/TECH165721
Article Type
Technical Solution


Environment

Issue



If you reboot the Lenovo T420S client, which has Guardian Edge 9.5.3 installed, you get the error 'Guardian Edge Hard Disk has discovered an unsupported storage controller. Contact Guardian Edge Technical Support'.


Error



'Guardian Edge Hard Disk has discovered an unsupported storage controller. Contact Guardian Edge Technical Support'.


Environment



Guardian Edge 9.5.3/9.5.3 SP2


Cause



Incompatibility issue betweenGuardian Edge 9.5.3/9.5.3 SP2 and Lenovo T420S Laptop.


Solution



This compatibility issue between Guardian Edge 9.5.3/9.5.3 SP2 and Lenovo T420S Laptop is resolved in Symantec Endpoint Encryption 8.0.1 SP4.

Upgrade the Lenovo T420S Laptop 9.5.3 client from any older version to Symantec Endpoint Encryption 8.0.1 SP4.




Article URL http://www.symantec.com/docs/TECH165721


Terms of use for this information are found in Legal Notices