SharePoint 2010 backup failure 0xe000031a - Unable to query the team database metadata after installing SharePoint 2010 SP1

Article:TECH165749  |  Created: 2011-07-27  |  Updated: 2013-09-30  |  Article URL http://www.symantec.com/docs/TECH165749
Article Type
Technical Solution


Issue



There are many causes to the error 0xe000031a.  To determine the root cause, the failing job must be debugged.  

How to debug SharePoint jobs: http://www.symantec.com/docs/TECH37467


Error



      Job log:

V-79-57344-794 - Error: Unable to query the Team database meta-data.

      From the SPSWrapper log:

Cannot get property ApplicationPool Object reference not set to an instance of an object.

Cannot get property CurrentIdentityType Object reference not set to an instance of an object.


Environment



 Sharepoint 2010 farms that have recently upgraded to Sharepoint 2010 Service Pack 1.


Solution



 This issue has been resolved in Backup Exec 2010 R3 hotfix 161390.


Supplemental Materials

SourceETrack
Value2428882
Description

 Backing up SharePoint 2010 with SP1 failed with unable to query the team database metadata.


SourceUMI
Value V-79-57344-794
Description

Unable to query team database metadata.


SourceError Code
Value0xe000031a
Description

0xe000031a - Unable to query the team database metadata




Article URL http://www.symantec.com/docs/TECH165749


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