MAC OS 10.6.4 and Outlook 2011 is unable to manually archive by folder

Article:TECH165769  |  Created: 2011-07-27  |  Updated: 2013-01-23  |  Article URL http://www.symantec.com/docs/TECH165769
Article Type
Technical Solution


Issue



Manual archiving of folders and subfolders fails with “Unable to get folder properties for selected items.”

Manual archiving for email items is not affected and works correctly.


Error



“Unable to get folder properties for selected items.”


Environment



MAC OS 10.6.4 and Outlook 2011. Enterprise Vault 10


Cause



Change of behavior in Outlook 2011 for MAC

 

WORKAROUND:

A workaround can be applied to successfully perform folder level archiving, Steps :

1.            Unselect any email selected inside the folder. This can be done by clicking on the empty space in the folder pane. See screenshot below.
2.            Select the folder you want to archive.
3.            Click on store from the Enterprise Vault toolbar.
4.            Select “ok” on the pop-up asking for archiving sub-folders

Solution



This issue has been addressed in the following release:

Enterprise Vault 10.0.3
http://www.symantec.com/docs/TECH193300


Supplemental Materials

SourceETrack
Value2477539


Article URL http://www.symantec.com/docs/TECH165769


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