Restore of a mailbox with Non-English Display names fails with error "Final error: 0xe00002fc - Cannot restore one or more mailboxes. The database that the mailboxes reside in is dismounted or is not accessible. Ensure that the server is available and that the database is mounted, and then run the job again."

Article:TECH165803  |  Created: 2011-07-28  |  Updated: 2013-02-01  |  Article URL http://www.symantec.com/docs/TECH165803
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Article Type
Technical Solution


Issue



Restore of a mailbox with Non-English Display names fails with error "Final error: 0xe00002fc - Cannot restore one or more mailboxes. The database that the mailboxes reside in is dismounted or is not accessible. Ensure that the server is available and that the database is mounted, and then run the job again."


Solution



Workaround:

  1. Run a redirect restore to a test mailbox with English Display name.
  2. Run a restore of the database to Recovery Store.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see 
http://www.symantec.com
 

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see    http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here

 


Supplemental Materials

SourceETrack
Value2483365
Description

EXCH: Restore of a mailbox with Non-English Display names fail with error   ”Final error: 0xe00002fc - Cannot restore one or more mailboxes. The database that the mailboxes reside in is dismounted or is not accessible. Ensure that the server is available and that the database is mounted, and then run the job again.”


SourceError Code
Value0xe00002fc
Description

Cannot restore one or more mailboxes. The database that the mailboxes reside in is dismounted or is not accessible. Ensure that the server is available and that the database is mounted, and then run the job again.


SourceETrack
Value3071690
Description

EXCH:Restore of a mailbox with Non-English Display names fail with error ” Final error: 0xe00002fc - Cannot restore one or more mailboxes. The database that the mailboxes reside in is dismounted or is not accessible.”



Article URL http://www.symantec.com/docs/TECH165803


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