Classification is not loaded on some tickets.

Article:TECH165830  |  Created: 2011-07-28  |  Updated: 2012-06-08  |  Article URL http://www.symantec.com/docs/TECH165830
Article Type
Technical Solution


Issue



Some incidents, when created with or without classification, will have no proper classification loaded after using Reclassify or Resolve smart tasks.


Error



There are no errors appearing in the logs.


Environment



ServiceDesk 7.0 MR2


Cause



This is a defect.


Solution



This issue has been addressed in ServiceDesk 7.1


Supplemental Materials

SourceETrack
Value2351617
Description

Issues with classification data not being displayed or displaying old classification in Reclassify and Reassign forms.



Article URL http://www.symantec.com/docs/TECH165830


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