Catalog job for a GRT enabled AVVI backup set may fail with "Failed to mount one or more virtual disk images"
|Article:TECH165973|||||Created: 2011-07-29|||||Updated: 2013-03-11|||||Article URL http://www.symantec.com/docs/TECH165973|
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When attempting to catalog a GRT enabled AVVI backup and Use storage media-based catalogs has been disabled, the catalog operation fails with the error below.
Error from the Job Log:
Final error: 0xe0009741 - Failed to mount one or more virtual disk images. Restores that use Granular Recovery Technology may not be available from this backup set.
Final error category: Resource Errors
Error from the Backup Exec debug log:
[fsys\shared] - VDDK-Log: TicketResolveHostName: Resolving IP address for hostname [ESX HOST or vCENTER].
[fsys\shared] - VDDK-Log: TicketResolveHostName: Resolved to [IP ADDRESS].
[fsys\shared] - VDDK-Log: VixDiskLibVim: TicketLogin
[fsys\shared] - VDDK-Warn: VixDiskLibVim: Login failure - VixError = 0.
[mounter] - VMDKRemoteImage::Open() Could not open the disk '[DATSTORE] VIRTUAL MACHINE/VIRTUAL MACHINE.vmdk' Error Text: 'Insufficient permissions in host operating system' Error: '3014'
This issue is occurs when Use storage media-based catalogs has been unchecked in Tools - Options - Catalog.
Workaround: Enabled Use storage media-based catalogs in Tools - Options - Catalog and retry the catalog operation.
Failed to mount one or more virtual disk images.
AVVI: Catalog of IMG folders with use storage media based catalogs disabled fails with Failed to mount one or more virtual disks images
Article URL http://www.symantec.com/docs/TECH165973