Error 2343. Specified path is empty

Article:TECH166008  |  Created: 2011-07-29  |  Updated: 2012-07-28  |  Article URL http://www.symantec.com/docs/TECH166008
Article Type
Technical Solution

Issue



When upgrading Symantec Endpoint Protection client from 11.0.6300 to 12.1.671.4971 on a Windows XP Professional,  Service Pack 3 , the installation fails with "Error 2343.  Specified path is empty."


Error



"Error 2343.  Specified path is empty."

From SEP_INST.log

Action 14:12:44: SetInstallDirMigAmber.
Action start 14:12:44: SetInstallDirMigAmber.
MSI (c) (CC:64) [14:12:44:522]: Note: 1: 2343
Info 2835.The control ErrorIcon was not found on dialog SetupError.
Error 2343. Specified path is empty.
MSI (c) (CC:64) [14:12:54:373]: Product: Symantec Endpoint Protection -- Error 2343. Specified path is empty.
Action ended 14:12:54: SetInstallDirMigAmber. Return value 3.

Environment



Previously installed version of SEP was 11.0.6300

New version of SEP being installed was 12.1.671.4971

241 total clients including servers
One install failed with error 2343.
OS was Windows XP Pro SP3


Cause



Previous version 11.0.6300 of Symantec Endpoitn Protection did not uninstall properly while upgrading to the latest version 12.1

Cleanwipe tool also failed to remove traces of Previous version 11.0.6300 of Symantec Endpoint Protection from the client machine.


Solution



Run CleanWipe and reinstall.  My customer installed an unmanaged client while local to the machine, then imported a sylink.xml to make it managed.

On one case the error was showing up on the Windows 2003 Server which also had SEPM 12.1.671.4971 installed on it. As running cleanwipe was not possible. Following the Manual removal of SEP client from the server worked.





Article URL http://www.symantec.com/docs/TECH166008


Terms of use for this information are found in Legal Notices