Unable to add a user within the CommandCentral UI

Article:TECH166300  |  Created: 2011-08-03  |  Updated: 2011-08-03  |  Article URL http://www.symantec.com/docs/TECH166300
Article Type
Technical Solution


Environment

Issue



Unable to add a new user within the CommandCentral UI. All the steps are followed within the UI to set up the new user with regards username, password and type of user, eg: Administrator. The task is executed but fails with an error in the UI


Error



Seen in the CCS UI:

vrtsAzConnectionOpen failed: vssaz_err 3013 (V-0-3-999)


Cause



vrtsaz is possibly not running:

check vrtsaz:

# /opt/VRTSaz/bin/vrtsaz -state

vxazd is in ready state <--- should say this.

If it is not running, a similar message may be displayed:

# /opt/VRTSaz/bin/vrtsaz -state

Failed to contact server: [hostname:4032]. rmmerr 3042


Solution



Start the az service as follows:

# /etc/init.d/vxccs start vxaz




Article URL http://www.symantec.com/docs/TECH166300


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