Unable to add a user within the CommandCentral UI
| Article:TECH166300 | | | Created: 2011-08-03 | | | Updated: 2011-08-03 | | | Article URL http://www.symantec.com/docs/TECH166300 |
Problem
Unable to add a new user within the CommandCentral UI. All the steps are followed within the UI to set up the new user with regards username, password and type of user, eg: Administrator. The task is executed but fails with an error in the UI
Error
Seen in the CCS UI:
vrtsAzConnectionOpen failed: vssaz_err 3013 (V-0-3-999)
Cause
vrtsaz is possibly not running:
check vrtsaz:
# /opt/VRTSaz/bin/vrtsaz -state
vxazd is in ready state <--- should say this.
If it is not running, a similar message may be displayed:
# /opt/VRTSaz/bin/vrtsaz -state
Failed to contact server: [hostname:
Solution
Start the az service as follows:
# /etc/init.d/vxccs start vxaz
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Article URL http://www.symantec.com/docs/TECH166300
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