Restore of a True Image Restore backup set that was duplicated to tape fails with a crash in bengine.exe if the restore is performed on a different media server.

Article:TECH166309  |  Created: 2011-08-03  |  Updated: 2014-03-13  |  Article URL http://www.symantec.com/docs/TECH166309
Article Type
Technical Solution


Issue



A True Image backup that was duplicated to tape causes the Backup Exec job engine (bengine.exe) to crash when the restore is attempted by mounting the tape on a different Backup Exec media server.


Solution




A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 4 (TECH212772).

 

 


Supplemental Materials

SourceETrack
Value2487355
Description

Restore of a True Image Restore backup set that was duplicated to tape fails with a crash in bengine.exe if the restore is performed on a different media server




Article URL http://www.symantec.com/docs/TECH166309


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