Error "Request timed out" occurs in the Helpdesk console

Article:TECH166341  |  Created: 2011-08-03  |  Updated: 2011-08-03  |  Article URL http://www.symantec.com/docs/TECH166341
Article Type
Technical Solution

Issue



The error "Request timed out" occurs in the Helpdesk console. This can occur when accessing incidents, queries or reports that access incidents, such as the Worker Report.


Error



Request timed out.

Cause



Helpdesk incidents that have comments exceeding 4,000 characters in even one incident can cause .NET to overflow and the Helpdesk database (Altiris_Incidents) to increase substantially in size. The more incidents that have this issue, the more frequent the slow performance, timeouts or out of memory errors will occur.


Solution



Truncate or delete incidents that have large comments and apply business rules to prevent future occurrences. Refer to the following article for more information:

Incidents with large comments cause slow performance, timeouts or out of memory errors in Helpdesk
http://www.symantec.com/business/support/index?page=content&id=TECH145515

Related Article

Slow performance, timeouts, out of memory errors or high CPU/w3wp.exe/IIS usage occurs when using Helpdesk
http://www.symantec.com/business/support/index?page=content&id=TECH146510




Article URL http://www.symantec.com/docs/TECH166341


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