Intermittent blue screen errors with FSLX.sys
| Article:TECH166385 | | | Created: 2011-08-03 | | | Updated: 2011-08-08 | | | Article URL http://www.symantec.com/docs/TECH166385 |
Problem
It has been reported that the FSLX.sys driver included in Software Virtualization Solution 2.1.3071 and possibly other versions has been causing Windows XP machines to randomly experience Blue Screen errors.
Error
Upon investigation of memory dumps provided by the client it was noted that an error 22 was being reported when the Blue Screen occurred
Environment
Windows XP
Software Virtualization Solution 2.1
Cause
This is a reference counting defect.
Solution
At this point the only solution is to upgrade to the latest product offering, which in this case would involve upgrading to Symantec Workspace Virtualization 6.1 SP7
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| Source | ETrack |
| Value | 2432565 |
Article URL http://www.symantec.com/docs/TECH166385
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