Intermittent blue screen errors with FSLX.sys

Article:TECH166385  |  Created: 2011-08-03  |  Updated: 2011-08-07  |  Article URL http://www.symantec.com/docs/TECH166385
Article Type
Technical Solution


Issue



It has been reported that the FSLX.sys driver included in Software Virtualization Solution 2.1.3071 and possibly other versions has been causing Windows XP machines to randomly experience Blue Screen errors.  


Error



Upon investigation of memory dumps provided by the client it was noted that an error 22 was being reported when the Blue Screen occurred


Environment



Windows XP

Software Virtualization Solution 2.1


Cause



This is a reference counting defect.


Solution



At this point the only solution is to upgrade to the latest product offering, which in this case would involve upgrading to Symantec Workspace Virtualization 6.1 SP7


Supplemental Materials

SourceETrack
Value2432565


Article URL http://www.symantec.com/docs/TECH166385


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