Using EVSVR to validate savesets returns a 'Fingerprint validation failed' error on items that can be viewed without issue in search.asp and can be opened normally from Outlook.

Article:TECH166430  |  Created: 2011-08-04  |  Updated: 2014-08-01  |  Article URL http://www.symantec.com/docs/TECH166430
Article Type
Technical Solution


Issue



Using EVSVR to validate savesets returns errors in Dtrace or in the EVSVR report on items that can be viewed without issue in search.asp and can be opened normally from Outlook.


Error



Fingerprint validation failed. The fingerprint set for the saveset generated during validation does not match the fingerprint set created when it was archived. [0x80041b9f]  


Environment



This issue was first noticed on systems running Enterprise Vault 8.0.3, however subsequent upgrades have not changed the behavior. This issue has been seen where the storage for Enterprise Vault is hosted on NTFS.


Cause



The root cause of this behavior is under investigation.


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.


Supplemental Materials

SourceETrack
Value2410174
Description

Fingerprint validation failed. The fingerprint set for the saveset generated during validation does not match the fingerprint set created when it was archived. [0x80041b9f]

 



Article URL http://www.symantec.com/docs/TECH166430


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