Mailbox Archive task configured with custom filtering fails due to 10 consecutive items with invalid Author Properties
| Article:TECH166452 | | | Created: 2011-08-04 | | | Updated: 2012-04-02 | | | Article URL http://www.symantec.com/docs/TECH166452 |
Problem
Mailbox Archive task configured with custom filtering fails due to 10 consecutive items with invalid Author Properties
Error
CExchangeArchivableItem::GetSenderRecipientInfoV2 - Creating recipient information in XML [...]
EV:M (rxml)bain() - Get Author Properties of message
EV:M (rxml)bain() - An error occurred 0x80040107
EV:H CExchangeArchivableItem::GetSenderRecipientInfoV2 - HRXEX fn trace : Error 0x80040107, .ExchangeArchivableItem.cpp [lines{4830,4896,4901,4902,4903,4908,4909,4915,4971,5268,4915,5335}], built Feb 9 09:23:13 2011
...
EV:L CArchivingAgent::ExternalFiltering() (Exit) |Whilst processing external filters too many consecutive errors have occurred. This Task will now shut down. [0xc0040c4e] |
EV~I Event ID: 3296 The Archiving Task 'Exchange Mailbox Archiving Task for DEFRCDBG001' against DEFRCDBG001 has stopped
Cause
The problem occurs in the code building the author information to place in the recipient XML. When building the author information, the code expects to have a valid Entry ID and if it is invalid then an exception occurs. In the custom filter scenario, when there are more than ten of these types of the messages, this causes the archiving task to shut down as the 10 consecutive errors is reached. This is safety mechanism currently in place to prevent a bad filter from running. However, in some circumstance better error handling and control is required.
Solution
This issue has been resolved in the following release:
Enterprise Vault 9.0.3
Enterprise Vault 10.0.1
http://www.symantec.com/docs/TECH147787
Enterprise Vault 8.x
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
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| Source | ETrack |
| Value | 2424383 |
| Description | Mailbox Archive task configured with custom filtering fail due to 10 consecutive items with invalid Author Properties |
Article URL http://www.symantec.com/docs/TECH166452
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