Enterprise Vault Discovery Collector (EVDC) cannot connect to the Enterprise Vault Directory Service.

Article:TECH166454

Created: 2011-08-04

Updated: 2011-08-31

Article URL http://www.symantec.com/docs/TECH166454

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Article Type
Technical Solution

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Problem

Enterprise Vault Discovery Collector (EVDC) cannot connect to the Enterprise Vault Directory Service.

Error

From the Trace log on the EVDC server:

[6754][Jul 29, 2011 11:20:40][TRACE=1][agent][agent][dfagent/agentcomm.py:61]:
 AgentCommunicationsManager._infoFailed: Connection was refused by other side:
 111: Connection refused. [27500][Jul 30, 2011 02:00:03][TRACE=2][jobs][steps]:
 Content Data Synchronizer skipping evserver1.evlab.local:ev902 as it does not
 need synchronization (42048).

From the evaultconnector log on the EVDC server:

 java.lang.Exception: Unable to getContentManagementAPI from evault.evlab.local :
 org.jinterop.dcom.common.JIException: An internal error occurred. [0x8001FFFF]

From the AppServer.out log on the EVDC server:

 2116 2011-08-01 10:50:51 /Server?task=SAVE_SERVER&action=POST EVaultXmlProxy.callProxy:
 Exception, (com.storediq.enterprisevaultapi.xmlrpcproxy.EVaultConnector.getInstance)Unable
 to getContentManagementAPI from evserver1.evlab.local : org.jinterop.dcom.common.JIException:
 An internal error occurred. [0x8001FFFF] WARNING: AbstractFormValue.setError has been
 deprecated. Please use AbstractFormValue.error property instead 2116 0.11 secs
 /Server?task=SAVE_SERVER&action=POST

Environment

- Enterprise Vault Discovery Collector installed, configured and run to collect data

- Enterprise Vault for Microsoft Exchange (or Lotus Domino) installed afterward.

- Microsoft Windows 2003 or greater domain with NTLMv2 authentication enabled.

Cause

This issue is caused by NTLMv2 authentication being used in the Windows environment.

NTMLv2 authentication is not supported in the following versions of EVDC:

- 9.0 OR

- 9.0 SP1

- 9.0 SP2

- 10.0 OR

Solution

Workaround for all versions related to this document:

Revert back to NTLMv1 authentication.

Solution:

The solution for Enterprise Vault Discovery Collector (EVDC) 9.0, 9.0 SP1 and 9.0 SP2 is available by following the instructions in TechNote TECH168578. See the Related Articles section below for this TechNote.