Symantec Messaging Gateway (SMG) 9.5 is unable to integrate with Symantec Protection Center (SPC) 2.0

Article:TECH166455  |  Created: 2011-08-04  |  Updated: 2012-02-01  |  Article URL
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Article Type
Technical Solution




SMG 9.5 cannot register with SPC 2.0 when SMG's certificate is signed by a third party Certification Authority (CA) that is not in SPC's certificate trust store.


SMG 9.5.1 integrattion with SPC 2.x fails, SPC console shows an error:

Supported Product could not be enabled.
Protection Center or the supported product host does not have a valid certificate. Check the Protection Center and host certificates being used.



Install a 3rd party CA Certificate to the certificate trust store in Protection Center 2.x.

To install a certificate to SPC:

  1. Copy the Certificate(s) that you would like to install to an ISO, FLP or USB Drive
  2. Download either the or SPC_InstallCertificate.ISO (attached below)  -  This should be copied to the volume you created in step 1
  3. Mount the ISO/FLP/USB volume to the SPC Appliance.
  4. Login to the SPC Appliance Physical or Virtual console using the SPC_Admin credentials
  5. Click on the Install Protection Center Update link on the Protection Center Control Panel

  6. Browse & Run
  7. Follow the on-screen instructions to install a certificate
  8. You can either type in a path to the certificate (available locally to the SPC appliance) or Search a file-system for Certificates (to search the directory where the script is running), Pick a certificate when found then Click the Import Button.
  9. You will be presented with a success or failure message depending on the situation.
  10. Close all open programs on the SPC appliance.
  11. Contact support if additional assistance is needed.


.ZIP PowerShell script for InstallCertificate - 1 year signature - expires 1/24/2013
SPC_InstallCertificate.ZIP (7 kBytes)
.ISO PowerShell script for InstallCertificate - 1 year signature - expires 1/24/2013
SPC_InstallCertificate.ISO (64 kBytes)

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