Error "Cannot read the message body" occurs when attempting to view or release encrypted messages from Quarantine
|Article:TECH166666|||||Created: 2011-08-08|||||Updated: 2012-04-26|||||Article URL http://www.symantec.com/docs/TECH166666|
When attempting to view or release a message from the Quarantine, the error "cannot read the message body" is displayed in red on a Symantec Messaging Gateway (SMG) appliance version 9 and above.
Other symptoms include:
- Other messages in Quarantine are able to be released.
- Newly arrived encrypted messages cannot be viewed.
- Altering the Control Center SMTP settings causes no change.
- Running a MySQL repair does not remedy the situation.
Cannot read the message body
One or possibly several MySQL tables have been corrupted beyond repair. This may occur r during a failed upgrade although the update appears to have finished successfully.
Please contact support to repair the corrupt tables.
Article URL http://www.symantec.com/docs/TECH166666