Backup Exec fails to install updates manually or with LiveUpdate. Error, "Failed to configure SQL instance to allow updates"

Article:TECH166672  |  Created: 2011-08-08  |  Updated: 2011-11-22  |  Article URL http://www.symantec.com/docs/TECH166672
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Article Type
Technical Solution

Product(s)

Issue



When attempting to install or apply hot fixes with LiveUpdate, the patch fails to install and LiveUpdate return error code LU1812.   Any attempt to apply a hotfix manually will roll back and report an error in the install log  that it "Failed to configure SQL instance to allow updates."


Error



 V-225-136: The patch failed to install. Return code: 1603 ***To search for information about this error, click here
 

Reviewing the Backup Exec install Log (BKUPINST.HTM) the following error is present:

Failed to configure SQL instance SERVER\BKUPEXEC SQL instance to allow updates.
ERROR: BEMSI;InstallManager.dll;InstallManager.cpp;ConfigInstall_MSI()-ConfigSQLToAllowUpdates();1031


Environment



Backup Exec 2010


Solution



 This issue is resolved in Backup Exec 2010 R3 Service Pack 1.
 See Related Article (TECH168343).


Supplemental Materials

SourceUMI
ValueV-225-136
Description

The patch failed to install. Return code: 1603 ***To search for information about this error


SourceETrack
Value2492153
Description

Unable to patch Backup Exec. Failed to configure SQL instance SERVER\BKUPEXEC SQL instance to allow updates.




Article URL http://www.symantec.com/docs/TECH166672


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