While pulling the report (Computer Detail Report), the PCD model shows DSDT value instead of correct model number.

Article:TECH166851  |  Created: 2011-08-10  |  Updated: 2012-07-21  |  Article URL http://www.symantec.com/docs/TECH166851
Article Type
Technical Solution


Issue



While pulling the report (Computer Detail Report), the PCD model shows DSDT value instead of correct model number.


Error



While pulling the report (Computer Detail Report), the PCD model shows DSDT value instead of correct model number.


Cause



The value of Product Name in the BIOS is not correct, which may be empty or wrong value is entered


Solution




In a Task Sequence when we query WMI to get the machine model name. Some machines have the name DSDT or DSDT_PRJ in the model.

In a task sequence we use a WMI query to get the machine model (win32_computersystem, model). And as a output we expect a model like "HP Compaq dc7800 (X-X-X-X)" but it give output like "DSDT". On a

different "problem" machine the query resulted in model "DSDT_PRJ".

Solution:

It can be fixed as follows;

Boot the machine and go into Bios. When the main menu bar is shown press ctrl-a then go to Security and choose System ID's.
As ctrl-a is pressed, the "System ID's" window will have more options. It shows an extra field "Enter Product Name" which may be empty.
 
enter the Product name like "HP Compaq dc7800 or (according to the model)". save the changes.

Then boot into windows, in a command prompt run "systeminfo" and check the model name it will be changed to the string which you will enter.
Now try to run the task once again and check if PCD Model shows correct information.

 

To verify the issue you can check the following as well.

WMI and Altiris Inventory have the same results. Check the BIOS and maybe a WMI update or fix. Here is the WMI to collect the Computer Model from a machine to validate this issue:

Set SystemSet = GetObject("winmgmts:").InstancesOf ("Win32_ComputerSystem")
For Each system In SYSTEMSET
    wscript.Echo "Machine Type-Model = " & system.Model
Next

Note:- The above mentioned steps are for HP (BIOS), it can be different according to the different brands.


Attachments

PCD model.jpg (200 kBytes)


Article URL http://www.symantec.com/docs/TECH166851


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