Issue accessing Quickbooks on a remote computer after installing unmanaged SEP 12.1 client
|Article:TECH167086|||||Created: 2011-08-12|||||Updated: 2012-07-28|||||Article URL http://www.symantec.com/docs/TECH167086|
It appears that the Quickbooks software on the computer is set up to allow shared access to the company file, but the Quickbooks software on the computer is not able to communicate with it
This could be caused due to a firewall ,in case , a firewall is enabled on the network
On an unmanaged client:
1. On the client console, click on "CHANGE SETTINGS"
2. Go to NTP, click on "CONFIGURE SETTINGS"
3. On the NTP settings page, you will find an option for "UNMATCHED IP TRAFFIC"
4. Change it to "ALLOW ALL IP"
Then try to access Quickbooks, you will able to open it successfully
On a managed client:
Add the firewall rules from the SEPM to allow the IP traffic from the Firewall Policy of the SEPM
Article URL http://www.symantec.com/docs/TECH167086