Granular (GRT) backups of Sharepoint data, written to disk and with or without the Advanced Open File Option (AOFO) enabled, may fail with '0xe0001602 - Access is denied (Share point backup).

Article:TECH167235  |  Created: 2011-08-16  |  Updated: 2012-01-12  |  Article URL http://www.symantec.com/docs/TECH167235
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Article Type
Technical Solution


Environment

Issue



Backup Exec 2010 R3 Granular (GRT) backups of Sharepoint data, written to disk and with or without the Advanced Open File Option (AOFO) enabled, may fail with '0xe0001602 - Access is denied (Share point backup). No granular restore selections  will be left for the Content DBs of this job. 

This has been seen for data from Sharepoint 2003, Sharepoint 2007, and Sharepoint 2010.


Error



Final error: 0xe0001602 - Access is denied (Share point backup).
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-5634
 

 Additionally, at the bottom of the backup set for the content database will be the message:

This backup set may not contain any data.


Environment



Windows Server 2008 R2 Enterprise (x64-64bit)


Solution



Important Note:  This Technote describes an issue where backups fail with or without AOFO/VSS enabled.  If the backup job ONLY fails when AOFO / VSS is enabled in the backup job then see Technote 163882

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned at the end of this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.


Supplemental Materials

SourceETrack
Value2508576
Description

SPSV4: non-VSS GRT backup to disk fails with access denied


SourceError Code
Value0xe0001602
Description

 Access is denied (Share point backup)


SourceUMI
ValueV-79-57344-5634
Description

 Access is denied (Share point backup)




Article URL http://www.symantec.com/docs/TECH167235


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