Upgrading from GEDC 2.x to SEE 8.x

Article:TECH167376  |  Created: 2011-08-17  |  Updated: 2011-08-17  |  Article URL http://www.symantec.com/docs/TECH167376
Article Type
Technical Solution


Issue



Customer tried to upgrade from a GEDC 2.3.34 to SEE DC 8.2.

He ran the SEE DC installation msi(s) and got the following err while installaing SEEDC--

"This installation wizard has detected that your product is currently using the internal MYSQL database, upgrading to this new version requires using the external MSSQL database "


Error



"This installation wizard has detected that your product is currently using the internal MYSQL database, upgrading to this new version requires using the external MSSQL database "


Environment



Since trying to upgrade from GEDC 2.3.34 to SEE DC 8.2 version.
The difference between the two versions is not only newer version but GEDC 2.3.34 use embedded SQL Data base like (MYSQL DB) where as the SEE DC 8.2 use external SQL DB.
So in order to upgrade from previous version to newer version there are some extra steps that you need to follow.


Cause



Embedded SQL Data base (MYSQL) to Extrnal SQL DB


Solution



Upgrading a system with an embedded database
If you have an embedded database, you must migrate to an external database before you upgrade.
To upgrade a system with an embedded database
1. Back up your keys, configuration data, and logs. (Refer to the Administrator Guide of the Device Control
version that you are currently running for more information).
2. Once you have backed up this data, uninstall the Device Control Management Server. See “Uninstalling
the Management Server software” on page 21.
3. After you uninstall the Device Control Management Server, reinstall the same version of the Device
Control Management Server. (See the Installation Guide for the version that you are currently running
for more information.)
4. During reinstallation, select the Restore option and provide the backed up keys and configuration data.
See “Restoring a previous installation of the Management Server” on page 18.
5. After completing the InstallShield Wizard, follow the procedure to upgrade a system with an external
database. See “Upgrading a system with an external database” on page 20.
6. After the successful upgrade, restore your backed up logs. (“Embedded Database Log Restoration” on
page 24).


Attachments

SEE-DC 8.2.0 Installation Guide.pdf (723 kBytes)

Supplemental Materials

Description

Since trying to upgrade from GEDC 2.3.34 to SEE DC 8.2 version.
The difference between the two versions is not only newer version but GEDC 2.3.34 use embedded SQL Data base like (MYSQL DB) where as the SEE DC 8.2 use external SQL DB.
So in order to upgrade from previous version to newer version there are some extra steps that you need to follow.



Article URL http://www.symantec.com/docs/TECH167376


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