Some appointment items generate StorageArchive event 6592 errors
|Article:TECH167381|||||Created: 2011-08-17|||||Updated: 2011-12-20|||||Article URL http://www.symantec.com/docs/TECH167381|
Some appointment items generate StorageArchive event 6592 errors and are retried on every archive run.
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: [Date and time of event]
Event ID: 6592
Task Category: Storage Archive
Abnormal error occurred
VaultId: [ EV GUID ]
Certain appointment items (IPM.Appointment) which appear to be corrupt or malformed can cause this issue.
To determine which items are causing the issue, perform a dtrace of the StorageArchive process during the time of the errors.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Some appointment items generate StorageArchive event 6592 errors and are retried on every archive run
Article URL http://www.symantec.com/docs/TECH167381