Some appointment items generate StorageArchive event 6592 errors

Article:TECH167381  |  Created: 2011-08-17  |  Updated: 2014-11-06  |  Article URL http://www.symantec.com/docs/TECH167381
Article Type
Technical Solution


Issue



Some appointment items generate StorageArchive event 6592 errors and are retried on every archive run.


Error



Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: [Date and time of event]
Event ID: 6592
Task Category: Storage Archive
Level: Error
Keywords: Classic
User: N/A
Computer: [evserver.domain.com]
Description:
Abnormal error occurred
VaultId: [ EV GUID ]
Reference: GOPV/dt
V-437-6592

 

Note: To determine which items are causing the issue, perform a dtrace of the StorageArchive process during the time of the errors. 


Cause



Certain appointment items (IPM.Appointment) which appear to be corrupt or malformed can cause this issue. 


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently nr service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.


Supplemental Materials

SourceETrack
Value2493334
Description

Some appointment items generate StorageArchive event 6592 errors and are retried on every archive run


SourceEvent ID
Value6592
Description

Abnormal error occurred



Article URL http://www.symantec.com/docs/TECH167381


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