Sharepoint backups fails with error - 0xe0000f04

Article:TECH167543  |  Created: 2011-08-19  |  Updated: 2013-02-12  |  Article URL
Article Type
Technical Solution



The sharepoint backup fails with the error mention below:

Final error: 0xe0000f04 - The media server could not connect to the remote computer. The remote computer may not be running the Backup Exec Remote Agent for Windows/Linux. Make sure that the correct version of the Remote Agent is installed and running on the target computer.



Sharepoint 2007


When a media server makes a connection with a remote system, the initial connection will be initiated on port 10000. The Remote Agent will be listening for connections on this pre-defined port.

If the default port for remote agent communication (i.e.: 10000) has been changed on the front end and backend server.

The backup would fail with the above mentioned error.

NOTE: This can also happen if the Media Server, and the servers in the SharePoint Farm can't ping each other by hostname.



1) Open the services file on the front end/backend server under:


2) Look for any entries as:

ndmp 9000/tcp #Network Data Management Protocol

* 9000 is an example, it can be user defined.

3) Delete this entry.

4) Save the host file.

5) Restart the Remote Agent Service.

6) Re-try the backup.

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