Windows freezes at Welcome screen

Article:TECH167610  |  Created: 2011-08-19  |  Updated: 2011-08-24  |  Article URL http://www.symantec.com/docs/TECH167610
Article Type
Technical Solution


Issue



After successfully authenticating your passphrase at the PGP BootGuard screen and logging into Windows, Windows hangs and does not continue past the Welcome screen. This issue occurs when using the Single Sign-On feature of PGP WDE.

This occurs once you have enrolled your fingerprints to use fingerprint authentication with the Embassy Security Center.

 


Environment



Dell computers with Dell Control Point Security Manager installed

PGP Desktop 10.2 with Single Sign-On enabled
 
Windows 7

 


Cause



This is due to an compatibility issue with PGP Desktop 10.2 and the Dell Control Point Security Manager software.  This can occur when using fingerprint authentication feature of the Trusted Platform Module (TPM) managed by the Embassy Security Center for authentication. This issue can also occur when not using the Single Sign-On feature of PGP WDE.

 


Solution



This issue is resolved by uninstalling the Dell Control Point Security Manager software or disabling the Single Sign-On component during the installation of PGP Desktop.

You can disable the PGP WDE Single Sign-On component during installation by running the Windows msi installer for PGP Desktop with the following command:
msiexec /I pgpdesktop.msi PGP_INSTALL_SSO=0




Article URL http://www.symantec.com/docs/TECH167610


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