When default reports are copied and edited to show Top N Groups, the result doesn't change

Article:TECH167683  |  Created: 2011-08-22  |  Updated: 2011-08-22  |  Article URL http://www.symantec.com/docs/TECH167683
Article Type
Technical Solution


Environment

Issue



When most of the default reports are copied and edited to show Top N Groups show the original results instead of the selected ones. However, default reports like Incidents Opened This Months By Status, Incidents Opened This Month By Business Service and Incidents Opened This Month By Location do display the expected result when edited.


Environment



ServiceDesk 7.1 SP1


Cause



In most of the reports Chart option is disabled by default.


Solution



Copy and rename the required report for editing.

In the report designer select the Chart tab and check the Enable chart box and go back to Grid tab.

Click Options tab in the left pane of the report designer and check the box Show top N Groups.

Specify the required number of groups to be displayed, choose ASC or DESC and save the report.

 




Article URL http://www.symantec.com/docs/TECH167683


Terms of use for this information are found in Legal Notices