How to enable IronKey USB drive when USB is blocked in Symantec Endpoint Protection's Application and Device Control policy
|Article:TECH167715|||||Created: 2011-08-22|||||Updated: 2012-07-28|||||Article URL http://www.symantec.com/docs/TECH167715|
USB is disabled under SEP's application and device control (ADC) policy.
An exception for Ironkey USB drive is raised (IRON KEY-Worlds Most Secured Flash Drive)
User unable to use his IRONKEY USB pendrive.
The Device is Blocked
No. of SEP: 20
No. of SEPM: 1
OS on SEPM : Windows Server 2003 Std R2
OS on SEP: Windows XP Pro(32-bit)
Product & Version: 12.0.1
Scan engine: N/A
Virus Defs: N/A
The entire USB Class is Blocked.
( Note : Generic CD/DVD is also blocked
The device instance ID for IRONKEY is matching to Generic CD/DDVD
Hence for the IRONKEY USB Drive to work, we need to raise an exception for the Generic CD-ROM Drive.
Once the exception is raised, update the policy on the SEP client machines.
The IRONKEY USB Drive will now be detected and will be reaady to use
Article URL http://www.symantec.com/docs/TECH167715