How to enable IronKey USB drive when USB is blocked in Symantec Endpoint Protection's Application and Device Control policy

Article:TECH167715  |  Created: 2011-08-22  |  Updated: 2012-07-28  |  Article URL http://www.symantec.com/docs/TECH167715
Article Type
Technical Solution


Environment

Issue



USB is disabled under SEP's application and device control (ADC) policy.

An exception for Ironkey USB drive is raised (IRON  KEY-Worlds Most Secured Flash Drive)

User unable to use his IRONKEY USB  pendrive.


Error



The Device is Blocked


Environment



ENVIRONMENT/CONDITIONS:
No. of SEP: 20
No. of SEPM: 1
OS on SEPM : Windows Server 2003 Std R2
OS on SEP: Windows XP Pro(32-bit)
Product & Version: 12.0.1
Scan engine: N/A
Virus Defs: N/A


Cause



The entire USB Class is Blocked.

( Note :  Generic CD/DVD is also blocked


Solution



The device instance ID for IRONKEY is matching  to Generic CD/DDVD

Hence for the IRONKEY USB Drive to work, we need to raise an exception for the Generic CD-ROM Drive.

Once the exception is raised, update the policy on the SEP client machines.

The IRONKEY USB Drive will now be detected and will be reaady to use


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Supplemental Materials

ValueNA
Description

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Article URL http://www.symantec.com/docs/TECH167715


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