Affected Versions:
Backup Exec 2010 R3 revision 5204 32bit Media Servers
Backup Exec 2010 R3 revision 5204 x64bit Media Servers
Backup Exec 2010 R3 revision 5204 32bit Remote Agents
Backup Exec 2010 R3 revision 5204 x64 Remote Agents
 

Prerequisites:
- Administrative privileges are required to install this hotfix.

NOTE: This hotfix is dependent on Backup Exec 2010 R3 revision 5204 Service Pack 1. 

Post requisites:
- A full backup is recommended after installing this hotfix

Issue(s) resolved:

• An Exchange GRT restore from a AVVI backup fails with “0xe00002fe - Cannot log on to MAPI with the specified credentials”  (TECH175964)                                                                                                                                  
• When browsing virtual machine selections using the Agent for VMware Virtual Infrastructure (AVVI) some virtual machines do not list any virtual disks (TECH164117)                                                                                                       
• Vmware agent backups using SAN transport mode on French Windows 2008 environment fail with "SAN transport mode not supported" (TECH166842)                                                                                                                               
• VMware GRT restore from spanned set fails with 0xe0009744 error (TECH166747)                                                                                                                                                                                             
• Backup of virtual machine templates with Application GRT enabled cause the Backup Exec Remote Agent service to crash (TECH165056)                                                                                                                                        
• Hyper-V Agent Active Directory Application GRT backup to tape fails with Cannot backup directory \zzzVirtApp001zzz and its subdirectories. (TECH166900)                                                                                                                  
• 0xe000fe34 - A checksum of the data has failed, during the Verify portion of the job when backing up VMware Virtual Machines (TECH164566)                                                                                                                                
• A Backup of a virtual machine does not list all VMDK's in the backup job log. (TECH175963)                                                                                                                                                                               
• 0x200095bf - A failure occured while locking the virtual machine in place for backup/restore operations (TECH169423)                                                                                                                                                     
• A backup of a file with a size of 2GB or bigger will be displayed within the Backup Exec Restore View with a size of over 18TB. (TECH169103)                                                                                                                             
• Backup of a virtual machine fails with the error "V-79-57344-38264 - Unable to copy the virtual machine disk using the VMware VixDiskLib. You have requested access to an area of the virtual disk that is out of bounds. (TECH143744)                                   
• Complete VM restores from differential and incremental backupsets via the SAN transport mode fail with Final Error : " 0xe000958d Failed to get the virtual machine snapshot details. " (TECH170602)                                                                     
• Redirect restore of Virtual Machine from one Hyper-V host to another fails with error: "e0009645 - Backup Exec failed to register the virtual machine"  (TECH169094)                                                                                                     
• Logical Drive in an Extended Partition missing from AVVI GRT Backup.  (TECH155688)                                                                                                                                                                                       
• Backup of a virtual machine with Microsoft SQL Server, Microsoft Exchange Server or Active Directory installed may fail with the "Cannot backup directory \zzzVirtApp001zzz and its subdirectories." when the application data is stored on a logical volume  (TECH163814)
• Restore of a VMWare Template fails with "Unable to Create New Virtual Machine"  (TECH175965)                                                                                                                                                                             
• Backup Exec Job Engine crashes during VMWare backups when 6 concurrent jobs are running. (TECH175962)                                                                                                                                                                    
• During a backup of a virtual machine using the Agent for VMware Virtual Infrastructure the Backup Exec Remote Agent may crash on mounter.dll (TECH172110)                                                                                                                
• Backup of virtual machines using the Agent for VMware Virtual Infrastructure (AVVI) randomly fail with "Error. Cannot backup directory \zzzVirtApp000zzz and its subdirectories" (TECH169958)                                                                            
• Bengine.exe crashes during non-GRT VMWare backup, with '0x80000003 - {EXCEPTION.EN_US} Breakpoint has been reached' (TECH170587)                                                                                     
• GRT enabled Backup of Multiple Virtual Machines selected in the same Job using the Agent for Vmware Virtual Infrastructure fails on second or third virtual machine in the selection list with "Remote Agent not detected on virtual center" error (TECH171278)          
• Backup Exec Remote agent service may crash on Backup Exec server if more than 20 AVVI GRT backups are running concurrently  (TECH172429)      
• Backup of DFSR data having long path fails causing the Beremote.exe to crash reporting error on module "msvcr80.dll" (TECH166647)
• AVVI agent backups using SAN transport mode on French Windows 2008 environment fail with error "SAN transport mode not supported" (TECH166842)
• Restoring GRT items from AVVI Agent Application GRT backup set fails with an error "Cannot log on to MAPI with the specified credentials."       (TECH176608)                                                                                                                      

Installation Guide:
This installation guide contains general information for installing Backup Exec product updates as well as special instructions for configurations including CPS, Agent for Windows Servers, Remote Agent for Linux/Unix/Macintosh Servers (RALUS/RAMS), Clustered Backup Exec, Shared Storage (SSO) installations, Central Admin Servers (CASO) installations, and SAP/R3 Oracle Agents.  www.symantec.com/docs/TECH58186

Uninstalling this hotfix:
This hotfix can be uninstalled.  For steps on how to uninstall a Backup Exec hotfix, refer to this technote www.symantec.com/docs/TECH58187.

File Information:
The date and times listed below are in Coordinated Universal Time (UTC).  When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Backup Exec x64bit Media Servers
Under "C:\Program Files\Symantec\Backup Exec\" (By default)

Backup Exec 32bit Media Servers
Under "C:\Program Files\Symantec\Backup Exec\" (By default)

Backup Exec 32bit Agent for Windows Servers
Under "C:\Program Files\Symantec\Backup Exec\RAWS" (By default)

Backup Exec x64bit Agent for Windows Servers
Under "C:\Program Files\Symantec\Backup Exec\RAWS" (By default)