The 'Delete archived file when placeholder is deleted' feature fails to delete the archived item in Retention Folders.

Article:TECH167864  |  Created: 2011-08-23  |  Updated: 2013-06-11  |  Article URL http://www.symantec.com/docs/TECH167864
Article Type
Technical Solution


Environment

Issue



When attempting to delete placeholders from retention folders the placeholder is deleted but the index entry and the stored item are not deleted when the 'Delete archived file when placeholder is deleted' feature is enabled.
 

Dtrace of the EVPlaceholderService will show the following:

(EvPlaceholderService) <2024> EV:L Checking whether folder '\\?\C:\FSA1-Volume1' is a folder target
(EvPlaceholderService) <2024> EV:H CreateFile() failed, file '\\?\C:\FSA1-Volume1:Evfolderpoint.xml', error code 2
(EvPlaceholderService) <2024> EV:H Error determining the value of Delete flag for file C:\FSA1-Volume1\FSA1-Retention\Folder1\Folder1.doc, error: 0x80070002
(EvPlaceholderService) <2024> EV~E Event ID: 20545 Failed to determine whether to delete an archived file following the deletion of its placeholder. The archived item will not be deleted. |


Error



Event ID: 20545 Failed to determine whether to delete an archived file following the deletion of its placeholder. The archived item will not be deleted.


Solution



This issue has been addressed as part of the following release:


Hotfix for Symantec Enterprise Vault (EV) for File System Archiving 9.0.2, Event ID: 20545
http://www.symantec.com/docs/TECH172228

Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782

Enterprise Vault 10.0.1 - Release Details
http://www.symantec.com/docs/TECH147787


Supplemental Materials

SourceETrack
Value2513768
Description

When attempting to delete placeholders and the associated archived items the placeholder is deleted but the index entry and the stored item are not deleted. Event ID: 20545




Article URL http://www.symantec.com/docs/TECH167864


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