Files are not deleted when using the 'Back up and delete the files' method using the Remote Agent for Linux Servers (RALUS).

Article:TECH167909  |  Created: 2011-08-24  |  Updated: 2011-09-02  |  Article URL http://www.symantec.com/docs/TECH167909
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Article Type
Technical Solution


Issue



When using the 'Back up and delete the files' backup method with the Remote Agent for Linux Servers (RALUS), no files are deleted even when using root as the logon account to access the remote Linux server.


Error



A backup was created using the Back Up and Delete method, but the files were not deleted. You must use a Backup Exec logon account that contains credentials with superuser privileges to delete files from the \\xx.xx.xx.xxx\[ROOT] resource.


Solution



At the current time, there is no workaround for this issue.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com.


Supplemental Materials

SourceETrack
Value2517038
Description

RALUS: Files are not deleted when using 'Back up and delete the files' backup method.


SourceUMI
ValueV-79-57344-836
Description

A backup was created using the Back Up and Delete method, but the files were not deleted. You must use a Backup Exec logon account that contains credentials with superuser privileges to delete files from the \\xx.xx.xx.xxx\[ROOT] resource.



Article URL http://www.symantec.com/docs/TECH167909


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