Clarification on the un-installation of SFW-HA/SFW using command line.
| Article:TECH167921 | | | Created: 2011-08-24 | | | Updated: 2011-11-03 | | | Article URL http://www.symantec.com/docs/TECH167921 |
Problem
Issues can occur when trying to uninstall SFW-HA/SFW using the command line and using improper syntax.
Error
Command line used:
1. C:\Temp\sf_ha_32bit.dvd1.5.0.00.R1.win>setup /s INSTALL_MODE=5 SOLUTIONS=1 REBOOT=0
Received Error Message: INTERNAL ERROR. Repository is in incorrect state.
2. Setup.exe /s install_mode=5 solution=1 reboot=0
Received Error Message: The license key entered has expired.: '<Expired embedded demo license key>'
Please enter a base product license key for the selected product.
3. Setup.exe /s install_mode=5 solution=1 reboot=0 licensekey='<Valid license key>'
Received Error Message: License ''<Valid license key>'' is not valid for the selected product.
Ignoring.
Please enter a base product license key for the selected product.
Cause
The first error - INTERNAL ERROR. Repository is in incorrect state...
This error is due to the incorrect option SOLUTIONS=1 instead of SOLUTION=1.
This error is due to the license key is not specified in double quotes.
Solution
The correct working command line to uninstall SFW 5.0 and SFW 5.1 in this case should be:
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Article URL http://www.symantec.com/docs/TECH167921
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Thank you.