Deduplication Storage Folder shows "Offline"
| Article:TECH167985 | | | Created: 2011-08-24 | | | Updated: 2013-02-17 | | | Article URL http://www.symantec.com/docs/TECH167985 |
Problem
Deduplication Storage Folder shows "Offline"
Error
storaged.log from the deduplication folder reports the following error:
(Location: \storage\log\spoold\storaged.log)
Query : INSERT INTO objects2 SELECT * FROM objects WHERE (key > %b) ORDER BY key;
Called by : pqObjects2CopyFromObjects
Reason : ERROR: could not extend relation 1663/3007121/4342349: No space left on device
HINT: Check free disk space.
10 ERR [0000000006412060]: 25004: TlogProcessLog: Commit to storage database failed: unknown error
WARNING [0000000006412060]: 25000: Transaction log B:\B2D\queue\sorted-965847-965851.tlog failed: TlogProcessLog: Commit to storage database failed: unknown error
Transaction will be retried.
Cause
Solution
- Ensure there is enough free space on the volume where the Deduplication Storage folder resides.
- Ensure there is enough free space on the volume where the Deduplication Database resides.
- It is recommended to have a Dedicated Volume for the Deduplication Folder.
Inorder to check the accurate space used by deduplication device please run the "crcontrol" command with option dsstat
e.g, c:\proram files\symantec\backup exec\crcontrol --dsstat.
For more details on getting the deduplication folder statistics, refer the article http://www.symantec.com/docs/TECH154127
To free up space on deduplication storage folder please refer the article www.symantec.com/docs/TECH130103
Note:- Deduplication Storage folder and the Deduplication Database reside on different volumes only till Backup Exec 2010 R2 and if upgraded from Backup Exec 2010 R2 to R3. For a new installation of Backup Exec 2010 R3, the Deduplication Storage folder and the Deduplication Database cannot reside on different volumes.
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Article URL http://www.symantec.com/docs/TECH167985
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