The post processing of archived items slows down gradually until eventually stopping completely, resulting in a buildup of pending items.

Article:TECH167990  |  Created: 2011-08-24  |  Updated: 2013-06-10  |  Article URL http://www.symantec.com/docs/TECH167990
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Article Type
Technical Solution


Issue



The post processing of archived items slows down until eventually stopping completely. As a result pending items build up in the mailboxes as they are not being post processed by the StorageFileWatch process.
 


Error



No error messages are logged in the Event Logs.
The following line in a dtrace of the StorageFileWatch process can be a clue to the problem occurring:

CCenteraItemSecuredVerifier::CheckItem Warning: Watch file partition scan will 
be stopped for following EMC Centera partition as consecutive [1] clips have 
not been replicated.|Partition Name = [Journal Store SYMPartition Ptn1]
|VaultStoreEntryId = [1AC31098FBCFBB144ACF283392415D42A1210000sym.local.com].

Environment



The problem has been reported under the following conditions
-  Enterprise Vault 9.0.1
-  Enterprise Vault 9.0.2
-  A Centera Storage device is in use with Primary and Secondary nodes
-  Remove safety copies is set to "After backup"

 


Cause



During the post processing of items, if the Centera partition scan finds 10 consecutive saveset that have not been replicated, the scan of the partition is abandoned to allow the Centera Replication to catch up

 


Solution



This issue has been addressed as part of the following release:


Hotfix for Symantec Enterprise Vault (EV) 9.0.2 for Microsoft Exchange, Build 1061, Archived items remained in a 'pending' state
http://www.symantec.com/docs/TECH169601

Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782


Supplemental Materials

SourceETrack
Value2420242
Description

StorageFileWatch processing take excessively long and eventually stops



Article URL http://www.symantec.com/docs/TECH167990


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