Lotus Domino Archiving task repeatedly archives message when mailbox policy does not create shortcuts / delete original AND item is in a Domino Retention Plan 'ARCHIVENOW' folder.

Article:TECH168028  |  Created: 2011-08-25  |  Updated: 2013-06-11  |  Article URL http://www.symantec.com/docs/TECH168028
Article Type
Technical Solution


Environment

Issue



A duplicate archive message is created for all messages moved or saved in the Domino Retention Plan folders every time the Lotus Domino Archiving Task runs.  If the Archiving Task runs on a schedule which allows enough time for multiple passes on the mail file, the same items are potentially archived thousands of times. 

The issue occurs only when the Mailbox policy Archiving Actions "Delete original iems after archiving" and "Create shortcut to archived item after archiving" are unchecked and the Retention Plan Folder "ARCHIVENOW" attribute is set to "True" in the RetentionPlan.xml.


Solution



Workaround:

 

Select the option "Delete original items after archiving" and "Create shortcut to archived item after archiving" in the Mailbox policy Archiving Actions.  Synchronize the mailboxes to apply the change. Replace the design of the Domino mail files with the Enterprise Vault Mail template to enable the users to acces the Retention Folders archived items.


This issue has been addressed as part of the following release:


Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782

Enterprise Vault 10.0.1 - Release Details
http://www.symantec.com/docs/TECH147787


Supplemental Materials

SourceETrack
Value2481520
Description

Domino archiving task repeatedly archives message when policy does not create shortcuts / delete original AND item is in a Domino Retention Plan 'ARCHIVENOW' folder.



Article URL http://www.symantec.com/docs/TECH168028


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